Don’t Just Take Our Word For It … Read What Our Clients Have To Say
A Story of Exceptional Standards
The search for a good builder
“Newly arrived from the UK and with a number of renovation projects to complete in our new house, I started the daunting job of trying to find a builder to assist me. Having no local knowledge and not knowing anyone in the trade, I began an Internet search to try and identify three builders from whom I could get quotes.”
Howard returns my call
“From the moment I heard the message on Howard’s voice mail I knew I had found the people I wanted to work with. My initial gut feeling was further reinforced when, as promised, Howard got back to me as soon as he was able and arranged a site visit; I had experienced other builders who couldn’t even be bothered returning my calls and who I found myself constantly chasing down.”
A painless site visit
“The first visit by Howard and Ann was completely painless; they listened to our brief, considered what we wanted to achieve and the budget we had to play with, they also offered helpful suggestions as to options we had not thought of and then left us to make our decision.”
The obvious choice for us
“They provided a very detailed quote which allowed us to work out where we could save money by tackling some issues ourselves and were always on hand if we had any other ideas or needed advice. Cost wasn’t a consideration when it came to making a decision as to who was ultimately going to complete our kitchen renovation project. I phoned the two other companies back and informed them that we would not be going with them. They won the contract due to the type of people Howard and Ann are and the straightforward no nonsense values and beliefs that they hold. My decision was completely justified; the work was carried out to a very high standard with the minimum disruption to our lives.”
“The building team was there when they said they would be, they were polite, tidy and willing to go the extra mile to achieve the results we wanted. The whole project was a joy from start to finish rather than a painful experience, which you have to endure unlike other builders we have experienced in the past.
One of the strap-lines from their advertising says it all really; if you want honesty, integrity, fairness and dependability then Howard and Ann are the people you should choose. I cannot recommend them highly enough to take care of your renovation projects.”
Paul and Lisa Moorey, Upper Hutt.
WHAT DO OUR CLIENTS SAY?
Excellent — Para Ganesan, Karori“Hi Howard, the job was excellent and the fence is fantastic.”
We’ll use you again — Peter Da Vanzo, Ngaio“Great service and follow-up. We will certainly be using your services again, and will recommend you to others.”
Tidy Kiwis! — Alan Borthwick, Crofton Downs"Nice and easy to deal with. Job done as advised it would be and tidied up afterwards. No hesitation recommending."
Delighted — Annabelle McCallum, Karori“We are delighted with the Seatoun fence – it delivers the desired result perfectly.”
Recommend you to others — Eddie Ualesi, Paremata“Thanks heaps for the work done – all looks great. Will definitely be in touch regarding the other work required and will also recommend you to others.”
Glad we renovated — M & K Greenbrook, Johnsonville“We have had a lot of compliments about the place since the major overhaul and we are glad we finally got around to getting it done. Thanks for everything. ”
I’m going to tell my friends! — Ruia Harris & Mark Jamieson, Johnsonville“Hi Howard, we are more than satisfied with your work and will definitely be using you again as well as telling others about your services. Thanks again for bumping us up the waiting list and for the silicone you dropped off.”
The only builders for me — Brian Abbott, Tawa“They provided me with first class workmanship, which was on time and within my budget. I am completely thrilled with the results and believe that this is down to their open and honest approach and truly understanding customer needs. They are the only company I would consider to work on my property.”
I trust you! — David Strachan, Churton Park“You’ve got all the building work for all my properties. That’s guaranteed. I will also recommend you to anyone who needs work done. I trust you because you didn’t stop working on … (another job) … until you got it right. There will be future work there as well, the carport needs a new roof and the garage needs firming up and recladding.”
Love our new space — Kate Mowatt, Pukerua Bay"We were recommended Smartway Builders by some friends when we decided to update our living and dining area. From the initial discussions on what we envisaged to the final coat of paint Smartway did exactly what they said they would. The build team were amazing - prompt and professional with total respect for our home. The work was of a very high standard and the project completed on time. I would have no hesitation in hiring Smartway again for the next phase of our home renovations and recommending this company to any of my colleagues or friends thinking of doing work to their own homes. Thank you Howard and Ann and the team"
Complete satisfaction — Paul and Lisa Moorey, Upper Hutt“The building team was there when they said they would be, they were polite, tidy and willing to go the extra mile to achieve the results we wanted. The whole project was a joy from start to finish rather than a painful experience, which you have to endure unlike other builders we have experienced in the past. One of the strap-lines from their advertising says it all really; if you want honesty, integrity, fairness and dependability then Howard and Ann are the people you should choose. I cannot recommend them highly enough to take care of your renovation projects.”
Thorough and highly skilled — Kathleen Murrow, Woodridge"We are more than satisfied with the service provided by them. Howard knows his stuff, thinks beyond the basics, and understands what customer service is all about. For example, when putting in an access panel to the ceiling space, he thought to put a keyed lock on the door so the children couldn't get in. Great communication about arrival times etc., and arrived when he said (if held up, a call/text was sent to update me). Pricing was always clear, with a no-surprises policy. Howard project managed other tradesmen for a variety of jobs onsite. I wouldn't hesitate to recommend Howard and his company to anyone. Unless I need a job done - in which case, you can't have him!"
Loved our renovation, have referred them onto others — Grant and Jenny Stove, Newlands"We would recommend Howard and Ann and their team at SmartWay Builders to anyone considering a building renovation (and have already done so!). We found them to be professional, thorough and easy to deal with throughout our renovation and are thrilled with the transformation to our living space which ticks all our boxes."
Outstanding Workmanship and Customer Care — Gareth Robbins, Khandallah"We engaged Howard and the team to remove a wall for us at a commercial property. We had a very tight timeline to stick to and I felt that Howard went out of his way to meet at the property, provide a quote and finish the work with our needs in mind. This enabled us to open our doors on time. The workmanship was outstanding and the quote was competitive. We will certainly use them again should we remodel again in the future."
We give Smartway Builders the Highest Recommendation — Lisa & Peter Barrett, Karori"Smartway Builders really understood our brief and transformed our unusable and troublesome back section into a brilliant living space. We really don’t think we could have achieved the outstanding result with anyone but Smartway Builders. They were professional, communicative, assembled the right team for the job and went the extra mile. Their workmanship was superior and they finished the transformation within their estimate. We give Smartway Builders our highest recommendation."
All promises were kept and we couldn’t be happier! — Winton and Ruth Cleal, Wilton"We would like to place on record our appreciation of the building work you did for us. When we rang you in early December, Howard came to look and assess the work required, and promised to get a quote to us as quickly as possible. The quote was received promptly, the job was started on time and the price we paid was actually under that quoted. This was because he managed to obtain some of the materials cheaper than was originally quoted, and that saving was passed onto us. The supervisor and contractors were a pleasure to have around the house and got on with their work and completed the job within the time allocated. Howard checked on the job after it was done and before we were invoiced. Howard has also done work for us on a couple of rental properties and this work was also completed in a very professional manner.We would have no hesitation in recommending them to our friends and acquaintances.”
We particularly appreciated Smartway's attention to detail — Tim Jones and Kay Scarlett, Wellington“We employed Smartway Builders to replace the south-facing windows, window-frames and weatherboards in our century-old wooden villa. We found Smartway excellent to deal with. Despite occasional weather interruptions, they got the job done promptly and efficiently, and it came in at the lower end of the budget range. We particularly appreciated Smartway's attention to detail, willingness to communicate with us, and prompt answers to enquiries. Smartway's team arrived when they said they would or let us know the reason for any delays, and made sure to leave the property in good condition when they finished. Based on our experience, we would recommend Smartway for renovation and building work. We received positive feedback from neighbours on the minimal disruption from parking and noise, and on how pretty the house is now looking.”
Their builders and contractors were a pleasure to work with — Sarany Pan, Newlands“Smartway Builders renovated our kitchen with some big restructurings work such as removing a wall to create open plan living, created an internal access door into the garage and installed brand new laundry. They did a great job of carefully removing our old cabinets and installed brand new ones. Their builders and contractors were a pleasure to work with, all very friendly with great communications. We are very happy with our brand new kitchen which was completed in good time and within budget. Very happy to recommend Smartway Builders"
Now done multiple projects — Yoko and Kei, Upper Hutt"We have done three projects on our house with a help of Ann and Howard and every time we trust them more. At the beginning of a project when we don't know what exactly we want, Ann and Howard always provide us ideas and options which suits our budget and style. And during a project, they manage the project so we can just talk to them as a single contact point whenever any issue arises, which was a huge relieve for us especially when we renovated our lounge area that involved installation of double glazing, new insulation, new ceiling lights and repainting wall. We don't know how long the project would have taken if we had to manage all builders, electricians and painters etc by ourselves."